Untitled Note

1. 93daed82-b903-4137-a1c6-fbe5a4468044 || stephen hall Name of contact (if non account holder): IDV passed/failed: CUSTOMER LOGGED INTO MYACCOUNT, DPA NOT NEEDED Reason for contact: cx want to know how much is the penalty if he cancel his contract || cx also want to waive the penalty when he cancel contract due to technical issue Resolution provided: checked trio || educated cx about the penalty || informed cx that I need to connect him over to technical team to check his line if he has the right to cancel || cx informed that he needs to wait for the engineer first before making final decision Timeframe (if applicable): na Upsell/recontract (if accepted): na Agreed offers: na Complaint Raised/Updated or De-escalated: 2. Name of contact (if non account holder): IDV passed/failed: Reason for contact: Resolution provided: Timeframe (if applicable): Upsell/recontract (if accepted): Agreed offers: Complaint Raised/Updated or De-escalated: 3. Name of contact (if non account holder): IDV passed/failed: Reason for contact: Resolution provided: Timeframe (if applicable): Upsell/recontract (if accepted): Agreed offers: Complaint Raised/Updated or De-escalated: