Untitled Note

Caller Name: Kirby RC #: 2393215157 Callback Number: (239) 533-5957 Verified Email: rdelarosa10@gmail.com # of DLS: 2 InContact ID: 458608006784 User ID: 1745664027 Case #: Account Verified: Y Issue: -unable to recordings , voicemails -error message on the RC phone app "service unavailable" Troubleshooting: -updated email add of ext 102 to rdelarosa10@gmail.com -asked cust to login using email add to the admin portal and RC phone app -uninstalled then reinstalled the RC phone app from https://apps.ringcentral.com -case closed ************************************************ Caller Name: David RC #: Callback Number: 6472454370 ext 2 Verified Email: corazamovers@gmail.com # of DLS: InContact ID: 458608049954 User ID: 2032973021 Case #: Account Verified: Y Issue: -xferred call from Sherrie (soho) -account login to multiple devices -integrating Google contacts to RingCentral app Troubleshooting: -explained that we do not recommend logging in to multiple devices using one login credentials / max of 3 devices is acceptable -assisted cust in connecting contacts to Google contacts -cust was then able to add his Google contacts -case closed 17309800 google contacts ************************************************ Caller Name: Abigail RC #: Callback Number: (909) 728-3140 Verified Email: info@northdpharmacy.com # of DLS: 3 InContact ID: 458608084391 User ID: 730128009 Case #: Account Verified: Y Issue: -xferred call from Dominic (sales) -phone provisioning of 3 polycom phones Troubleshooting: -accessed GUI / did remote access -assisted cust in doing hard reset on the polycom phone : https://support.ringcentral.com/article-v2/Third-Party-Polycom-Phone-Not-Accepting-Default-Password.html?brand=RC_US