13,840 public notes
Create New NoteUntitled Note
If missing booking has supervisor tried to locate booking in adyen, cybersource, global payments - NA Payment attempted/made by: Card/PayPal/ApplePay
Untitled Note
Customer Query: CCI to do a COJ Options Given: Offered COJ but the system was not letting to book the Advance single First class tix. So went out of
Untitled Note
Caller Name: Rep from Billing # of DLS: InContact ID: 168032361822 User ID: 2092691021 Case #: 1 Issue: -customer needs assistance in setting up a des
Untitled Note
Trainline Refunds PO Box 23972 Edinburgh EH3 5DA Refund: the txs that you are holding are flexible txs. (these txs are not amendable) if you want
Untitled Note
SplitSave finds customers clever combinations of tickets by ‘splitting’ their trip into multiple tickets,SplitSave helps you to save extra money on yo
Untitled Note
by mistake booked wrong return ticket 209.20 4430 29/10 v waters
Untitled Note
==COJ== Customer Query: CCI FOR CHANGE OF DATES Options Given: OFFFERED THE CUST COJ Agreed Solution: YES **************************************
Untitled Note
Customer Query: CCI FOR REFUND FR OUT/RET OR COMPLETE JOURNEY AS TRAIN WAS CANCELLED Options Given: CHECKED ON RAILDAR/DARWIN/NRE/TCC, EXAMPLE: EUS TO
Untitled Note
0262876287 @Chiku@123 72183234633620 cx booked the wrong dates, called the hotel and they asked to call back in the morning, updated same to the cu