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If you want to bypass the alert message wh kiile still having the duplicate rule active, you can consider using the "Allow" option in the "Duplicate R
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I just want to advise you this call is being monitored and recorded for security and quality assurance MAX 63423 Issue: PNR: CHC Article searched:
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Agent name : JOHN MARK LAGAN Issue : Credit Card Masking Payment Type of Alert: Red File Number: 237295392 Call Date: 4/18 /23 Agent name : CRISTEL
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Customer Name: UID: InContact ID: Extension #: Main Company number: 8883177197 Best callback number: Email address: Customer's preferred callbac
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Set ETA: Troubleshooting: Resolution: Recap: Y/N Gain Agreement to close the case: Y/N Promoted Support Site: Y/N Promoted Survey: Y/N SAT Prediction